Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving confirmation.
Once shipped, you will receive an email with tracking information.
Transit times depend on the carrier and may vary due to weather, holidays, or unforeseen delays.

Domestic Shipping Methods

1. FedEx/UPS Ground

o Used for smaller or single-unit shipments that meet ground carrier size/weight limits.

o Delivered directly to your address (residential or commercial).

2. LTL Freight (Palletized Shipping)

o Delivery is curbside only; drivers will not bring products inside.

o Liftgate service is available if requested in advance (additional charges may apply).

o Delivery occurs during the carrier’s normal route hours; exact times cannot be scheduled.

⚠️ Important: Standard Shipping does not include scheduled delivery, in-house delivery, or expedited shipping.

Local Delivery & Pickup

Free local delivery for orders over $800 within 50 miles of our Stockbridge, GA warehouse.
Local deliveries under $800 → $75 per pallet.
Customers may also schedule Free warehouse pickup by appointment.

Order Tracking

FedEx/UPS shipments → Tracking number will be provided by email.
LTL Freight shipments → You will receive a tracking (PRO) number. Delivery is during regular business hours without scheduling.

For shipping or delivery questions, please contact:

📧 Email: support@glasstyleinc.com